— TERMS & CONDITIONS —
1. Introduction
Welcome to DR SATAV’S LAB. These Terms and Conditions govern the use of services provided by DR SATAV’S LAB through its website, digital platforms, and communication channels including messaging services such as WhatsApp Official Business API and Rich Communication Services (RCS).
By accessing or using the services offered by DR SATAV’S LAB, you agree to comply with and be legally bound by these Terms and Conditions. If you do not agree with these Terms, you should refrain from using our services.
DR SATAV’S LAB operates from:
R. NO. CTS 4119 Ganesh Nagar
Chinchwad Near Pharande
Pune – 41103
Maharashtra, India
Contact Information:
Phone: 9822042835
Email: satavvh@gmail.com
These Terms are designed to ensure transparency, protect users, and ensure compliance with applicable Indian laws, including regulations related to digital communication platforms.
2. Definitions
For the purposes of these Terms and Conditions:
“Company”, “We”, “Us”, or “Our” refers to DR SATAV’S LAB.
“User”, “Client”, or “You” refers to any individual, patient, visitor, or organization accessing or using our services.
“Services” refers to laboratory testing services, digital communication services, appointment notifications, and informational messaging delivered via online platforms, including WhatsApp Business API and RCS messaging systems.
“Platform” refers to the website, messaging channels, applications, or digital interfaces through which services are delivered.
“Third-Party Providers” include messaging platforms, telecom operators, cloud service providers, Meta Platforms Inc., Google, and other infrastructure providers.
3. Acceptance of Terms
By accessing our services, visiting our website, scheduling laboratory services, or interacting with DR SATAV’S LAB through digital messaging platforms, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
Your continued use of our services constitutes your ongoing acceptance of these terms.
4. Description of Services
DR SATAV’S LAB provides professional diagnostic laboratory services, including but not limited to:
• Medical laboratory testing
• Pathology services
• Diagnostic reports
• Appointment scheduling
• Test reminders and notifications
• Digital communication services through messaging platforms
• Patient support and inquiry services
DR SATAV’S LAB may also communicate with users through official messaging platforms such as WhatsApp Business API and RCS messaging to provide notifications related to:
• Appointment confirmations
• Test reminders
• Laboratory updates
• Patient communication
• Service information
All communication is intended to enhance service delivery and patient convenience.
5. Eligibility
Users must be legally capable of entering into binding agreements under applicable Indian laws to access or use our services.
By using our services, you confirm that:
• You are at least 18 years of age, or
• You are using the service under supervision of a guardian or authorized person.
6. Account Registration
Certain services may require users to provide personal details such as:
• Name
• Contact number
• Email address
• Medical details related to laboratory testing
Users must ensure that all information provided during registration or communication is accurate, complete, and updated.
DR SATAV’S LAB reserves the right to suspend or terminate access if inaccurate or misleading information is detected.
7. User Responsibilities
Users agree to:
• Provide accurate information when requesting services
• Use the platform lawfully and ethically
• Avoid misuse of communication channels
• Not transmit harmful, fraudulent, or misleading content
• Respect privacy and confidentiality policies
Users must not attempt to disrupt, hack, or interfere with the platform infrastructure.
8. Payment & Billing Terms
Certain laboratory services offered by DR SATAV’S LAB may require payment.
Users agree that:
• Payment must be made through approved payment methods.
• Charges will be clearly communicated prior to service delivery.
• Payment confirmation may be sent through messaging channels.
All billing is conducted in accordance with applicable Indian financial regulations.
9. Subscription Renewal & Termination
Where applicable, certain digital communication or service subscriptions may renew automatically unless cancelled by the user.
DR SATAV’S LAB reserves the right to terminate services in cases involving:
• Policy violations
• Misuse of services
• Fraudulent activities
• Non-compliance with legal requirements
Users may discontinue services by contacting our support team.
10. Use of WhatsApp Official API & RCS
DR SATAV’S LAB may use WhatsApp Official Business API and Rich Communication Services (RCS) to communicate with users.
Users acknowledge that:
• Messages will be sent only for legitimate service communication.
• Messaging follows Meta Business Messaging Policies and RCS compliance guidelines.
• Users may opt-out from receiving non-essential communications.
Messaging content may include:
• Appointment confirmations
• Test updates
• Patient service notifications
• Important service information
DR SATAV’S LAB does not send spam or unauthorized promotional messages.
11. Message Delivery & Compliance Policy
While DR SATAV’S LAB strives to ensure timely communication, message delivery may depend on external service providers such as:
• Messaging platforms
• Internet connectivity
• Telecom operators
We do not guarantee delivery times for digital messages.
All messaging communication adheres to industry regulations including Meta Messaging Policy and telecom compliance standards.
12. Intellectual Property Rights
All content on the DR SATAV’S LAB platform, including but not limited to:
• Text
• Graphics
• Logos
• Website content
• Digital assets
are the intellectual property of DR SATAV’S LAB and are protected under applicable copyright and intellectual property laws of India.
Users may not reproduce, distribute, or exploit any content without written permission.
13. Confidentiality
DR SATAV’S LAB respects patient confidentiality and handles all personal and medical information with strict care.
Sensitive data collected during service usage is protected through secure systems and handled in accordance with privacy laws and healthcare ethics.
14. Disclaimer of Warranties
All services provided by DR SATAV’S LAB are offered on an “as-is” and “as-available” basis.
While we strive to maintain high service standards, we do not guarantee:
• uninterrupted platform availability
• error-free systems
• immediate message delivery
Users acknowledge that digital communication services rely on third-party infrastructure.
15. Limitation of Liability
To the maximum extent permitted under Indian law, DR SATAV’S LAB shall not be liable for:
• indirect damages
• loss of data
• communication delays
• technical interruptions
• third-party service failures
Our total liability shall not exceed the amount paid by the user for the specific service.
16. Indemnification
Users agree to indemnify and hold harmless DR SATAV’S LAB, its staff, partners, and service providers from any claims, damages, or liabilities arising from:
• misuse of services
• violation of these Terms
• unlawful activities conducted through the platform.
17. Governing Law (India)
These Terms and Conditions shall be governed and interpreted according to the laws of India.
Any disputes arising from the use of services shall fall under the jurisdiction of courts located in Pune, Maharashtra.
18. Changes to Terms
DR SATAV’S LAB reserves the right to modify these Terms and Conditions at any time.
Users will be notified through:
• Website updates
• Email communication
• Messaging notifications
Continued use of services after updates implies acceptance of the revised Terms.
19. Contact Information
For any questions regarding these Terms and Conditions, please contact:
DR SATAV’S LAB
R. NO. CTS 4119 Ganesh Nagar
Chinchwad Near Pharande
Pune – 41103
Phone: 9822042835
Email: satavvh@gmail.com