About Us

— PRIVACY POLICY —

1. Introduction

DR SATAV’S LAB values the privacy and security of its users and patients. This Privacy Policy explains how we collect, use, store, and protect personal information when individuals interact with our services, website, and digital communication platforms.

This policy applies to all services provided by DR SATAV’S LAB, including communications conducted via WhatsApp Business API, RCS messaging systems, website interactions, and laboratory service platforms.

---

2. Information We Collect

DR SATAV’S LAB may collect several types of information to provide and improve services.

Personal Information

• Name
• Phone number
• Email address
• Address
• Appointment information

Medical Information

• Test details
• Laboratory reports
• Diagnostic information

Device Information

• IP address
• Device type
• Browser information
• Operating system

Cookies & Tracking Data

• Website usage behavior
• Session tracking
• Interaction logs

Messaging Data

When users communicate with DR SATAV’S LAB through messaging platforms, certain message metadata may be processed.

---

3. Purpose of Data Collection

The information collected by DR SATAV’S LAB is used to:

• Provide laboratory services
• Process test requests
• Deliver diagnostic reports
• Send appointment notifications
• Communicate service updates
• Improve service efficiency
• Maintain regulatory compliance

---

4. Consent for WhatsApp & RCS Data Processing

By interacting with DR SATAV’S LAB through messaging platforms, users consent to receiving service-related communications through:

• WhatsApp Business API
• Rich Communication Services (RCS)

Users may withdraw consent or opt out of messaging services at any time by contacting us.

---

5. Legal Basis for Processing

DR SATAV’S LAB processes user data under the following lawful bases:

• User consent
• Service delivery obligations
• Compliance with legal regulations
• Legitimate business interests

---

6. How We Use Collected Data

The collected information may be used for:

• Processing laboratory services
• Managing user accounts
• Delivering test reports
• Sending notifications and reminders
• Improving service quality
• Ensuring platform security

We do not sell personal information to third parties.

---

7. Data Retention & Deletion

DR SATAV’S LAB retains user data only as long as necessary for:

• service delivery
• regulatory compliance
• medical record requirements

Users may request deletion of certain personal data where legally permitted.

---

8. Data Sharing with Third Parties

In order to provide communication and digital services, DR SATAV’S LAB may share limited information with trusted third parties including:

• messaging platform providers
• telecom operators
• cloud infrastructure services
• analytics providers

This includes integration with platforms operated by Meta (for WhatsApp Business messaging) and Google (for RCS messaging infrastructure).

All third-party partners are required to comply with strict data protection standards.

---

9. Security Measures & Encryption

DR SATAV’S LAB implements appropriate security safeguards including:

• encrypted communication channels
• secure servers
• restricted access controls
• authentication protocols

These measures are designed to protect sensitive personal and medical data from unauthorized access.

---

10. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience.

Cookies help us:

• understand user preferences
• analyze traffic patterns
• improve platform performance

Users may disable cookies through their browser settings.

---

11. Data Transfer & Storage

All user data collected by DR SATAV’S LAB is primarily stored and processed within India.

Where necessary, certain infrastructure providers may process limited information outside India in compliance with applicable data protection laws.

---

12. User Rights

Users have the right to:

• request access to personal data
• correct inaccurate information
• request deletion of personal data
• withdraw consent for communication

Requests may be submitted by contacting DR SATAV’S LAB.

---

13. Policy for Children

Services provided by DR SATAV’S LAB are not intended for children under the age of 18 without supervision of a parent or guardian.

If we become aware that personal data of minors has been collected without appropriate consent, we will take steps to remove such information.

---

14. Updates to Privacy Policy

DR SATAV’S LAB may update this Privacy Policy from time to time.

Updated versions will be published on the website and may be communicated through official communication channels.

Users are encouraged to review this policy periodically.

---

15. Governing Law (India)

This Privacy Policy shall be governed and interpreted in accordance with the laws of India.

Any disputes related to privacy matters shall be subject to jurisdiction of courts located in Pune, Maharashtra.

---

16. Contact Information

For privacy-related inquiries or requests, please contact:

DR SATAV’S LAB
R. NO. CTS 4119 Ganesh Nagar
Chinchwad Near Pharande
Pune – 41103

Phone: 9822042835
Email: satavvh@gmail.com

---

✅ These documents are ready for:

• Website pages
• Meta Business Verification
• WhatsApp API approval
• RCS Business Messaging approval
• Legal compliance documentation